Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@camilleboston.com .

If your return is accepted, we'll send you the address of our warehouse, as well as instructions on how and where to send your package. Return shipping costs are the customer's responsibility for returns due to change of mind or exchange. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@camilleboston.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Sale items can be returned on exactly the same terms as full price items.

A small number of items cannot be returned:

Items made or altered to your specifications, unless they are faulty
Items sealed for hygiene reasons, such as underwear and swimwear, once the seal has been removed
Gift cards

Please get in touch if you have any question about your specific item.

Your rights in the United States

Consumer protection is set state by state, and there is no federal right to change your mind once an order has shipped. What does apply everywhere is the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule: if we do not ship your order within the time frame we promised, or within 30 days when we gave none, you can cancel the order and receive a full refund.

Our 30 day return window is offered on top of that, not instead of it, and it applies to sale items in exactly the same way as to full price items.

If an item is faulty, not as described, or not fit for the purpose it was sold for, nothing in this policy limits what you are entitled to. When an item is faulty, return postage is on us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@camilleboston.com.