Welcome to our FAQ page.
We are here to answer your questions and to keep your shopping with us as easy as possible. If you need anything else, just get in touch.
Shipping and delivery
Do I pay for shipping?
No, delivery is free on every order in the United States. Our Shipping Policy has the full details.
Where can I track my order?
Go to the track order page on our site and you can follow it from there.
When does my order arrive?
Once your order is processed, here is the timing:
- Processing Time: 2 to 3 business days (Monday to Friday)
- Transit Time: 4 to 9 business days (Monday to Friday)
- Total Delivery Time: 6 to 12 business days
Returns and refunds
Can I cancel my order?
Yes, within 24 hours of placing it. Get in touch with our support team inside that window and we will cancel it.
How do returns work?
You get a 30 day window: you can ask for a return up to 30 days after the day your item is delivered.
Return shipping is paid by you, unless the item arrived damaged or we sent the wrong one. In those two cases we cover it.
What if my item arrives faulty?
If your item arrives with a defect, we replace it at no cost to you. Just contact us and send the item back within 30 days. Our Return Policy has the full details.
When do I get my refund?
Your refund is issued as soon as it has been approved.
It then takes up to 10 business days to appear on the payment method you used, though the exact timing depends on your bank or payment service.
About our store
How do I contact customer support?
Everything you need is on our Contact us page.
Do you have a physical shop?
No, we sell online only. That is how we keep our prices down and carry a wider range of products.
Which payment methods can I use?
You can pay with any of these:
- Credit and debit cards: Visa, Mastercard
- Mobile payments: Apple Pay, Google Pay, Shop Pay
Do you take bulk orders?
Yes, we do. Contact our support team and they will walk you through it.